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LISTEN & LEARN, PROMOTE & GROW

Customer feedback software that

drives reviews generates demand engages your team improves profitability

Easy-to-use software that gives you real-time private feedback from your customers so you can generate positive online reviews, manage service recovery and drive continuous improvement.

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AS THE SAYING GOES...

‘A happy customer tells one friend, an unhappy customer tells the world.’

Customer Radar makes it super easy for unhappy customers to tell you before they tell anyone and for happy customers to tell everyone. It's an essential tool for every customer-centric business. 

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What our customers say...

HOW CUSTOMER RADAR WORKS

Listen and Learn,
Promote and Grow

Customer Radar connects to your booking or appointment management system in a few clicks and starts the feedback process automatically when an appointment or transaction is completed. There are 4 steps to the Customer Radar feedback loop.

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A feedback invitation is sent to your customer by email/text when their appointment or interaction finishes.

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They are invited to provide feedback including a rating and comments about their experience

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You get an instant alert when they leave you feedback so you can jump on it if needed.

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respond

You can respond directly to your customer from the alert if there's a problem that needs to be resolved

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Your customer is invited to provide a Google review for your business as part of the feedback loop.

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You can automatically share feedback with your team via email, chat groups or with others on your website and social channels.

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Analyse Data on Dashboard

All your feedback is gathered, analysed and presented on your Customer Radar dashboard.

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